Personal Data Protection Notice

1. Data controller

Your personal data is processed by Tetikoğlu Kimya Gıda Otomotiv İnşaat ve Pazarlama Sanayi Ticaret Limited Şirketi (MERSİS No: 0841012351000017) as the data controller.

Address: Kayabaşı Mah. İstiklal Cad. Silifke Sok. No 4, Başakşehir / Istanbul, Türkiye · Phone: +90 212 471 59 00 · Email: info@tetikkimya.com

2. Personal data processed

The form does not ask for special categories of personal data (health, religion, biometric data, etc.); please do not enter such information in the message field.

• Identity: full name
• Contact: phone number, email address, city and country
• Customer transaction: company name, requested product, pack and quantity, request type and message content
• Transaction security: the address of the page from which the form was sent, technical information on how long it took to fill in the form, and an irreversible digest derived from your IP address that is deleted after 1 day (to prevent automated spam submissions and abuse; the IP address itself is not stored)

3. Purposes of processing

• Receiving, assessing and answering your price, quote, wholesale/distributor and export requests
• Contacting you about your request
• Carrying out contract and sales processes if the request becomes a sale
• Fulfilling legal obligations and responding to information requests from authorised bodies
• Establishing, exercising and protecting rights in possible disputes
• Ensuring information security and preventing automated (spam) submissions

4. Legal grounds

Your personal data is processed on the following legal grounds set out in Article 5(2) of the KVKK:

• (c) Processing of the personal data of the parties to a contract is necessary, provided that it is directly related to the conclusion or performance of that contract (quote request and sales process)
• (ç) Processing is mandatory for the data controller to fulfil its legal obligations
• (e) Processing is mandatory for the establishment, exercise or protection of a right
• (f) Processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject (following up the request, communication and information security)

Explicit consent

Your explicit consent is not requested for the processing listed in this notice, except for analytics cookies (see section 10). If commercial electronic messages such as campaigns or announcements are sent, your separate consent will be obtained with a separate text under Law No. 6563 on the Regulation of Electronic Commerce.

5. Method of collection

Your personal data is collected electronically, partly by automated means, when you send it to us via the quote and contact form on our website, email, phone or WhatsApp. When you submit the form on our website, your details are recorded on our website's hosting server so that your request is not lost and can be followed up; your WhatsApp or email app then opens and you complete the sending yourself. When you send the quote list in the catalogue, only the products, pack sizes and quantities on the list are recorded, without any personal data.

6. Transfers

Your personal data may be transferred, limited to the above purposes:

• to legally authorised public bodies and judicial authorities, within the scope of our legal obligations and the protection of rights,
• to the cargo and logistics companies we use for delivery if the request becomes a sale,
• to the suppliers providing our website hosting, email and IT services (as data processors)

Transfers abroad

If you choose WhatsApp as a communication channel, your message is transmitted via the infrastructure of the WhatsApp service provider, and this communication is initiated by you. If the servers of the email and hosting providers are located abroad, personal data is transferred abroad on the basis of an adequacy decision, appropriate safeguards (e.g. standard contracts notified to the Board) or one of the conditions for incidental transfer set out in Article 9 of the KVKK.

7. Retention period

Requests that do not result in a sale are kept for 2 years from their conclusion. If the request becomes a sale, the related records are kept for the statutory periods for commercial books and documents (10 years under Article 82 of Turkish Commercial Code No. 6102). At the end of the period, personal data is erased, destroyed or anonymised in accordance with the Regulation on the Erasure, Destruction or Anonymisation of Personal Data.

8. Your rights (KVKK Article 11)

By applying to the data controller, you have the right, regarding yourself, to:

• a) learn whether personal data is processed,
• b) request information if your personal data has been processed,
• c) learn the purpose of processing and whether the data is used in line with that purpose,
• ç) know the third parties in Türkiye or abroad to whom personal data is transferred,
• d) request correction if personal data is incomplete or inaccurate,
• e) request erasure or destruction of personal data under the conditions in Article 7 of the KVKK,
• f) request that the actions under (d) and (e) be notified to third parties to whom the data has been transferred,
• g) object to a result to your detriment arising from the analysis of processed data exclusively by automated systems,
• ğ) claim compensation if you suffer damage due to unlawful processing of personal data

9. How to apply

Under the Communiqué on the Procedures and Principles of Application to the Data Controller, you can submit requests concerning your rights:

• with a petition bearing a wet signature, in person or by post, to our address above,
• signed with a secure electronic signature or mobile signature, or from the email address you have previously notified to us and is registered in our system, to info@tetikkimya.com

What your application must include

Full name (signature for written applications), Turkish ID number for Turkish citizens or nationality and passport/ID number for foreigners, address for notifications, email, phone and fax number if any, and the subject of the request. Your application is concluded free of charge as soon as possible according to its nature and within thirty days at the latest; if the process requires an additional cost, the fee in the tariff set by the Personal Data Protection Board may be charged (KVKK Art. 13).

Complaint to the Board

If your application is rejected, you find the answer insufficient or no answer is given in time, you may file a complaint with the Personal Data Protection Board within thirty days of learning of the answer and in any case within sixty days of the application date (KVKK Art. 14).

10. Cookies and local storage

Our website does not use advertising or tracking cookies. Your theme preference, quote list, recently viewed products and cookie preference are stored only on your own device, in your browser's local storage; this information is not sent to us and can be deleted in your browser settings.

Google Analytics 4 and Ahrefs Web Analytics are used for visit statistics. In line with the Personal Data Protection Authority's Guidelines on Cookie Practices, these tools run only if you give consent in the notice at the bottom of the page; not consenting does not affect your use of the site. Advertising and personalised advertising signals are disabled in Google Analytics; Ahrefs Web Analytics does not use cookies.

If you consent, usage information such as the pages you visit, the buttons you click (e.g. quote, WhatsApp, phone), device and browser type and approximate location is processed on servers abroad: by Google (Google Ireland Limited / Google LLC) via analytics cookies in Google Analytics, and by Ahrefs (Ahrefs Pte. Ltd.) without cookies in Ahrefs Web Analytics. This processing and the transfer abroad are based on your explicit consent (KVKK Art. 5/1 and Art. 9). You can withdraw your consent at any time: Change my cookie preference.

11. Changes

This notice may be updated following changes in legislation or in our data processing activities. The current text is always published on this page.